Wednesday, 13. February 2019, Victoria Park Plaza, Future of the Contact Centre Conference

from 13. February 2019 - 8:30 till 18:30

Victoria Park Plaza

Show map
7400 people attending
Event description
FUTURE OF THE CONTACT CENTRE CONFERENCE13TH FEBRUARY 2018, VICTORIA PARK PLAZA, LONDON
Contact centres are at a tipping point. Rapid advances in customer and employee facing technology have created a digital world in which contact centres have to adapt and change if they are to successfully deliver a consistent and joined-up customer experience across the customer journey.Contact centres are ideally placed to become the beating heart of an organisation’s customer engagement strategy. It is the contact centre that can deliver the customer insight that is needed in a business environment where our customers are in control of the channels they choose to interact with organisations and where the customer journey is ever more complex.
Delivering great employee and customer experiences is recognised at board level globally as one of the key business differentiators driving competitive advantage and the view of the contact centre as being a cost centre is now outdated. Yes the contact centre is indeed at a tipping point and now is the time for organisations to capitalise on their unique position.

Future of the Contact Centre Conference , Victoria Park Plaza event

Half Day Easy Indian Curries Course

Half Day Easy Indian Curries Course

Sunday 05. May 2019
2 shares
Full Day Biryani Banquet

Full Day Biryani Banquet

Saturday 27. April 2019
1 shares
Full Day Indian Breads Course
Sunday 28. April 2019
2 shares
Molesey Churches Night Shelter Celebration
Thursday 25. April 2019
2 shares
CHARITY OPEN DAY
Saturday 27. April 2019
1 shares
Rayners Lane Ramblers
Saturday 27. April 2019
1 shares
Christ The Redeemer College Open Days 2019
Thursday 25. April 2019
2 shares
Find more interesting events
Get event recommendations based on your Facebook taste. Get it now!Show me the suitable events for meNot now