Thursday, 11. April 2019, Miami Shores Country Club, Contact Center Ideas & Innovations Tour Miami - SOCAP

from 11. April 2019 - 13:00 till 17:00

Miami Shores Country Club

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Event description
Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva, Jacada, Community Workforce Management Software Group, SOCAP International and a pool of your industry peers for an interactive experience focused on your Call Center.
We have assembled a robust delegation of subject matter experts to share industry insights. Hear firsthand what should be on your radar to keep your Contact Center cutting-edge in the midst of new technologies and everchanging customer expectations. This exciting day is chock full of learning, networking, FUN and prizes galore including cash giveaways! Grab a colleague or two...You won't want to miss the Florida stop of this National Tour!
Event Agenda*
1:00 pm Check In, Registration & Refreshments
Show Floor Open with Exhibit Booths and Welcome Reception 
1:20 pm Official Kick Off & Welcome!
1:30 pm IDEAS - Executive Talk Interviews
Conversation Style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics! 
2:30 pm Networking Refreshment Break
2:45 pm Afternoon Roundtable Discussions
Lively peer-to-peer discussions with a variety of topics offered. Each table anchored by a primary market Contact Center Leader. Highly anticipated, fan favorite! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.
Topics to include:
*Building a Better Culture 
*Effective Interdepartmental Communication
*Empowering Agents to Provide Better Customer Service 

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*Meeting Customer Expectations - What Does it Take? 
*Leveraging the Power of Contact Center Analytics to Improve Customer Experience
*Attracting & Retaining Top Talent
*OmniChannel - Fact or Fiction? 
*Aligning Learning & Training with Organizational Goals
*Open Networking
3:15 pm Roundtable Discussion Topics Repeated
Guests will have the opportunity to attend a different session previously offered at 2:30pm.
3:45 pm INNOVATIONS - Live Interviews with Contact Center Subject Matter Experts
Hear from subject matter experts in the field on how to best solve challenges in your Call Center with the latest in technology and innovation.
4:45 pm Wrap Up Networking Reception You won't want to miss your chance to win some amazing gifts including CASH PRIZES - Must be present to win.
5:00 pm Event Concludes
*Final program subject to change

Contact Center Ideas & Innovations Tour Miami - SOCAP, Miami Shores Country Club event

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