Thursday, 28. March 2019, Smith Campus Center, Difficult Conversations

from 28. March 2019 - 12:00 till 13:30

Smith Campus Center

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Event description
In much of our work, many of us are likely to **** but also may avoid difficult conversations – at the College, it can be particularly difficult when the conversation is with a student or a student’s family members. This 90 minute, interactive session will help to provide a step-by-step approach to having those tough conversations with less stress and more success. The session will include understanding the underlying structure of a difficult conversation, framing a conversation without defensiveness, listening for the meaning of what is not said, keeping your composure in the **** of emotions and accusations and finally moving from emotions to productive problem solving.

Difficult Conversations , Smith Campus Center event

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