Wednesday, 14. October 2020, Green Park Conference Centre, RIBA South-South East (Reading) - Managing client relationships: how effective communication and documentation leads to successful projects

from 14. October 2020 - 14:00 till 16:30

Green Park Conference Centre

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Event description
Managing client relationships: how effective communication and documentation leads to successful projects


When dealing with the many varied tasks that running an architectural project entails, it is easy to focus on getting the job done ahead of communicating effectively with your client or keeping on top of your project documentation.  



At best this can lead to confused, anxious or unhappy clients; at worst to the breakdown of the working relationship, unsuccessful project outcomes and the associated legal or financial repercussions that may follow.  
 


 


Using practical and actionable guidance, this seminar will demonstrate how effective communication and project documentation can be used as positive tools for managing the client experience, resulting in improved project success and practice efficiency. 

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Specifically, this seminar will look at: 



 




Methods to recognise potentially negative aspects of the client/architect relationships and strategies to turn them into positive ones 


Listening techniques to aid effective communication, better understand clients’ needs and create meaningful briefs  


Examples of how to use the brief as live project document, to communicate and map changes in projects, and how this can inform future projects  


How to recognise and utilise the appropriate real time dispute avoidance methods and mitigation strategies during the currency of a project to enable timely and cost-effective project delivery by maintaining relationships within the project team 


The function and key principles of professional services contracts and how they can be used throughout a project as a framework for client management  





 


Speaker: Jane Middlehurst, Poulsom MiddlehurstJane is a RIBA chartered architect and RIBA client adviser who has been working with, and learning from clients for the past seven years through her architecture practice Poulsom Middlehurst. Her first experience of guiding clients through the architectural process led to the creation of HomeNotes, a client advice service providing support through group workshops, online learning and one-to-one consultations. Jane is passionate about understanding the client experience and using this as a positive influence to improve the architectural process.  She is an experienced speaker, delivering group workshops, online webinars and external talks. 





 


Speaker: Mark Pritchard, Howard KennedyMark is a solicitor and construction specialist for Howard Kennedy with over ten years' experience in high profile and complex dispute resolution. He advises members of the construction industry on risk during the lifespan of a project, from initial procurement to the settlement of disputes during the project and after completion. He has clients across the construction industry, including architects, structural engineers and quantity surveyors, as well as corporate and institutional clients, from national house builders, international energy companies, banks and other law firms. In addition to his experience in real time dispute resolution, he has conducted complex litigation in the TCC, Administrative Court and Court of Appeal. He has lectured within his industry and externally to clients on construction matters, particularly around risk and dispute avoidance. 

 
 
Core Curriculum Topics


Procurement and contracts


Business, clients and services


Legal, regulatory and statutory compliance



Terms and Conditions (PAYG) 



Cancellations are acceptable in writing up to 10 working days of the event, please contact regional office for cancellation requests
Substitutes are permitted at any time*, please contact regional office for substitution requests
If the RIBA has to postpone or cancel the event the booker is entitled to a full refund of the ticket price only, no compensation will be given for travel costs
We may contact you regarding future CPD events
The RIBA accepts no responsibility for the views or opinions expressed by speakers or any other person at the event
A photographer will cover this event and the images may be used to publicise future RIBA events
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On entry to the event you agree to accept and abide by any venue rules
The RIBA reserves the right to refuse admission to any ticket holder


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* Non-members cannot substitute for a member and/or student ticket.



RIBA South-South East (Reading) - Managing client relationships: how effective communication and documentation leads to successful projects, Green Park Conference Centre event

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