Friday, 20. September 2019, Sydney, Restaurant&Catering Mgt Customer Service: Increase sales, make more profit!

from 20. September 2019 - 13:30 till 16:30

Sydney

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Event description
How to Earn More Dollars with Customer Service Workshop -why customer service is important to your food business.
Find out how to improve your customer service so that your customers are talking about you for all the right reasons then you'll generate more customers, increase sales and make more profit.
Do you know:

what business you are really in?
the buying motives of your customers?
how to deliver the 'WOW' factor?
how to choose the right staff?
how to gain more customers and have them spend more, more often?
how to bounce back when the service goes wrong?
how to recognise and reward your customers?
why you lose customers?
how to find out whether customers are satisfied with your service?

How did you do?  Be honest!  If you answered NO to any of the above questions then come along to A La Carte Training 'How to Earn More Dollars with Customer Service Workshop and let us help you exceed customer expectations. 

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The workshop covers:
What business are you really in?  Find out the buying motives of your customers.
Keep your customers coming back!  Learn the secrets of the 'WOW' factor and what we mean by a 'moment of truth'.
Choosing the right staff!  Satisfied staff = more satisfied customers.
When service goes wrong, bounce back!  Nothing is more crucial than how a business fixes things after they've gone wrong.   
Customer Information Systems!  Learn the techniques to collect information about your customers.
A La Carte Training Workshops are always friendly with two-way communication. The focus is on how to apply the content by using case studies, examples and activities.  At the end of the workshop, you will go away with the know-how to implement what you have learned immediately into your own food business. 
As with any program of this nature, you will get out of it what you put in, that is, the more you involve yourself, the more you will achieve.  So, come along meet and learn from not only business experts, but each other.
Look forward to seeing you soon at A La Carte Training 'How to Earn More Dollars with Customer Service' Workshop.
To Your Success!
FAQs  
What do I need to bring to the workshop?
Notebook, pen (optional: computer), food and drink (although you'll be able to buy food/drink at one of the many food outlets near the venue).
How can I contact the organiser with any questions?
Just email and you'll hear back within two working days.
What's the refund policy?
Attendees can receive refunds up to 7 days before your workshop start date. If you are unable to attend this workshop you can send someone on your behalf, or transfer to another workshop at a later date

Weather for Restaurant&Catering Mgt Customer Service: Increase sales, make more profit!

Overcast clouds, temperatures from 10°C to 21°C. Pressure medium.

Restaurant&Catering Mgt Customer Service: Increase sales, make more profit!, Sydney event

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