Tuesday, 12. November 2019, Mount Olive Public Library, Customer Service from the Supervisor’s Point of View w/ Joanne Roukens

from 12. November 2019 - 9:00 till 12:00

Mount Olive Public Library

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Event description
All current library supervisors are encouraged to register.
Delivering great customer service consistently in an organization or business is not achieved by accident. It needs nurturing and teamwork. This workshop concentrates on thinking and talking about how, as a leader in your organization, it is your responsibility to:

Guide your employees to provide great customer service
Help develop your organization’s culture of delivering customer service excellence

Objectives - By the end of the workshop, participants will be able to:

Describe good customer service
Promote its value to your staff
Identify good organizational customer service practices
Implement behaviors that ensure good service
Employ strategies for coping with difficult situations

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Audience: Staff currently acting in a supervisory capacity
The cost is $30 per person. Please note that libraries will be billed directly by the MAIN office, and not through the Eventbrite website.

Program Agenda
9:00 - 9:25: Registration, coffee, light breakfast and networking
9:25 - 9:30: Opening Remarks & Introductions
9:30 - 12:00: Workshop
12:00 - 12:05: Closing remarks

Thank you to Mount Olive PL for making their meeting space available for this program.

Customer Service from the Supervisor’s Point of View w/ Joanne Roukens, Mount Olive Public Library event

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