Friday, 25. January 2019, Online, Managing Conflict E-Learning

from 25. January 2019 - 19:00
till 07. April 2021 - 21:00


Event description

ELearning Managing Conflict 

This e-learning course covers the subject area of conflict management. It enables learners to develop their skills and confidence to effectively deal with conflict situations and reduce the likelihood of abusive and threatening behaviour in the workplace. It can be used to effectively support the off-the-job training delivery of several of the new apprenticeship standards, as well as also being able to support the delivery of several regulated qualifications.

Topics covered on this course include:

Show more

What is workplace conflict?

responses to conflict

cultural differences

different ego types

breakdowns in communication

the behavioural cycle

the PEACE model

conflict with customers

the HEAT technique

patterns of behaviour

distance zones

physical conflict warning and danger zones

impact factors

the BAP strategy


The apprenticeship standards that this course supports the delivery of include:

Level 2 ***** Care Worker

Level 2 Commis Chef

Level 2 Customer Service Practitioner

Level 2 Healthcare Support Worker

Level 2 Hospitality Team Member

Level 2 Retailer

Level 2 Supply Chain Operator

Level 2 Supply Chain Warehouse Operative

Level 3 Hospitality Supervisor

Level 3 Lead ***** Care Worker

Level 3 Retail Team Leader

Level 3 Senior Healthcare Support Worker

Level 3 Team Leader/Supervisor

Level 4 Retail Manager

Level 5 Healthcare Assistant Practitioner

Level 5 Operations/ Departmental Manage

This course also supports the delivery of the following qualifications that have been developed by Highfield Qualifications in line with the new standards:

Highfield Level 2 Certificate for Supply Chain Operators (RQF)

Highfield Level 2 Certificate for Warehouse Operatives (RQF)

Highfield Level 2 Diploma for Customer Service Practitioners (RQF)

Highfield Level 2 Diploma for Hospitality Team Members (RQF)

Highfield Level 2 Diploma for Retailers (RQF)

Highfield Level 2 Diploma in Working as a Commis Chef (RQF)

Highfield Level 3 Diploma in Management (RQF)

Highfield Level 5 Diploma in Leadership and Management (RQF)

Why choose a Highfield course?

Highfield e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:

interactive exercises/gaming

media-rich content

interactive 3D scenarios

content provided by market-leading experts

relevant photography and illustrations

multi-generational content and style

Managing Conflict E-Learning, Online event

Find more interesting events
Get event recommendations based on your Facebook taste. Get it now!Show me the suitable events for meNot now