Friday, 25. January 2019, Online, Managing Conflict E-Learning

from 25. January 2019 - 19:00
till 07. April 2021 - 21:00

Online

Online
0Online
Event description



ELearning Managing Conflict 


This e-learning course covers the subject area of conflict management. It enables learners to develop their skills and confidence to effectively deal with conflict situations and reduce the likelihood of abusive and threatening behaviour in the workplace. It can be used to effectively support the off-the-job training delivery of several of the new apprenticeship standards, as well as also being able to support the delivery of several regulated qualifications.


Topics covered on this course include:






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What is workplace conflict?


responses to conflict


cultural differences


different ego types


breakdowns in communication


the behavioural cycle


the PEACE model


conflict with customers


the HEAT technique


patterns of behaviour


distance zones


physical conflict warning and danger zones


impact factors


the BAP strategy






 


The apprenticeship standards that this course supports the delivery of include:






Level 2 ***** Care Worker


Level 2 Commis Chef


Level 2 Customer Service Practitioner


Level 2 Healthcare Support Worker


Level 2 Hospitality Team Member


Level 2 Retailer


Level 2 Supply Chain Operator


Level 2 Supply Chain Warehouse Operative


Level 3 Hospitality Supervisor


Level 3 Lead ***** Care Worker


Level 3 Retail Team Leader


Level 3 Senior Healthcare Support Worker


Level 3 Team Leader/Supervisor


Level 4 Retail Manager


Level 5 Healthcare Assistant Practitioner


Level 5 Operations/ Departmental Manage





This course also supports the delivery of the following qualifications that have been developed by Highfield Qualifications in line with the new standards:



Highfield Level 2 Certificate for Supply Chain Operators (RQF)


Highfield Level 2 Certificate for Warehouse Operatives (RQF)


Highfield Level 2 Diploma for Customer Service Practitioners (RQF)


Highfield Level 2 Diploma for Hospitality Team Members (RQF)


Highfield Level 2 Diploma for Retailers (RQF)


Highfield Level 2 Diploma in Working as a Commis Chef (RQF)


Highfield Level 3 Diploma in Management (RQF)


Highfield Level 5 Diploma in Leadership and Management (RQF)



Why choose a Highfield course?


Highfield e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:



interactive exercises/gaming


media-rich content


interactive 3D scenarios


content provided by market-leading experts


relevant photography and illustrations


multi-generational content and style

Managing Conflict E-Learning, Online event

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